CRM and support integration
Copilots that read tickets, accounts, and history with the same permissions as your staff.
AI integration · South Africa
AI System Integration Services in South Africa
Models are easy to demo; integration is hard. We wire AI into the systems you already run with auth, sync, and fallbacks so answers reflect live data, not stale exports.
Capabilities
What we build
Senior-led delivery from Qwabi Engineering: architecture, implementation, and production ownership in one accountable team.
ERP and ops data
Inventory, orders, and HR records exposed safely to retrieval and agent tools.
API and webhook layers
Stable contracts between your app and model providers with retries and idempotency.
RAG pipelines
Chunking, embeddings, and refresh jobs so knowledge bases stay current.
Security review
PII handling, tenant isolation, and audit logs for regulated or sensitive workflows.
How we work
- 01
Systems map
We inventory APIs, exports, and auth methods for each data source AI must touch.
- 02
Integration design
Sync frequency, caching, and failure modes documented before prompts are finalized.
- 03
Staging integration
Sandboxes with masked data prove answers and actions before production keys go live.
- 04
Operate and monitor
Alerts on drift, failed syncs, and token spend so integration health is visible.
AI system integration pricing (ZAR)
Integration surface area and legacy constraints drive quotes. API usage is billed separately. Get a scoped estimate or read the full 2026 cost guide.
AI copilots & workflow automation
Focused AI layers on top of software you already run. Scoped so models, prompts, and guardrails stay maintainable.
| Scope | Typical range (ZAR) |
|---|---|
Single workflow pilot One high-volume task (support triage, doc Q&A, internal search) with human review. | R45k – R120k |
Multi-workflow rollout Several connected flows, admin tuning, logging, and role-based access. | R120k – R320k |
Production AI operations Monitoring, evals, model routing, and integration across CRM, ERP, or data warehouse. | R320k – R750k+ |
LLM API usage (OpenAI, Anthropic, etc.) is billed separately or passed through at cost.
Custom AI agents & orchestration
| Scope | Typical range (ZAR) |
|---|---|
Task agent MVP One agent with tools (email, calendar, CRM lookup) and approval gates. | R80k – R200k |
Multi-agent system Handoffs between agents, structured outputs, audit trails, staging environments. | R200k – R550k |
Enterprise agent platform SSO, policy layers, observability, and integration with legacy APIs. | R550k – R1.2m+ |
Shipped work
Integrations where correct data mattered more than model choice.
Frequently asked questions
Need AI wired into systems you already run?
List your stack and data sources on WhatsApp or use the estimator. We outline integration phases and ZAR ranges.